Terms & Conditions

These Terms & Conditions govern access to and use of Noudeal.com, including browsing, account use, purchases, bookings, vouchers, gift cards, rewards, customer support and communications.

By using Noudeal.com, creating an account, placing an order, making a reservation request, purchasing a voucher or contacting Noudeal for a booking, you confirm that you have read, understood and accepted these Terms.

Offer pages, checkout notes, voucher conditions, partner rules, cancellation terms, privacy notices and any written confirmation from Noudeal form part of the agreement for the relevant booking.

Noudeal is the public brand operated by Hinata International LTD in Mauritius. Noudeal operates an online marketplace where customers can discover and buy offers from hotels, activity providers, restaurants, spas, event organisers and other partners.

• Brand: Noudeal
• Company: Hinata International LTD
• BRN: C12110682
• Tour Operator License: No. 13819
• Corporate Lineage: Member of WD Associates Group
• Location: 5th Floor, Shehnaz Tower, Louis Pasteur Street, Port Louis, Mauritius
• Support: info@noudeal.mu

• Customer, you or user: the person browsing Noudeal.com, creating an account, buying an offer or making a booking.
• Partner, merchant or service provider: the hotel, activity operator, restaurant, spa, venue, event organiser or other provider responsible for delivering the service.
• Offer: a package, deal, service, voucher, event ticket, gift card or experience listed on Noudeal.com.
• Booking: a paid order or reservation request linked to a specific offer, date, guest name or voucher.
• Voucher: the digital or printed confirmation, code, QR code or document used to redeem an offer.
• Store credit: value credited to a Noudeal account for future eligible bookings. Store credit is not cash unless Noudeal confirms otherwise in writing.
• No-show: failure to attend, late arrival, missing documents or failure to follow redemption instructions.

Noudeal sells curated offers made available by independent partners and handles the order, payment confirmation, reservation request, booking coordination, voucher issue and reservation-related support.

The partner remains responsible for delivering the booked service, including service quality, facilities, staff conduct, safety procedures, opening hours, on-site operations, availability at the venue and the overall customer experience.

Noudeal is not liable for poor service, delays, refusal of service, venue issues, staff behaviour, operational changes, injury, loss, damage or dissatisfaction arising from the partner's delivery of the service, except where the issue is directly caused by Noudeal's own confirmed reservation, payment or communication error.

Noudeal.com is built primarily to serve offers for Mauritian residents. Hotels and partners may publish resident rates for Mauritian citizens, residents or work-permit holders, and proof of eligibility (National Identity Card or valid permit) is required upon redemption.

If you are a foreign visitor or tourist, please WhatsApp Noudeal before booking with your desired offer and country of origin. Noudeal may check with the partner whether the offer can be made available, whether a public/tourist rate applies, and whether extra fees or documents are required.

If a non-eligible customer books a resident-only offer without prior approval, the partner may refuse redemption or request rate differences at check-in.

Cancellation rules vary by offer, partner, season and notice period. Requests must be sent in writing to reservations@noudeal.mu at least 2-3 working days before the scheduled date.

Approved cancellations are converted to Noudeal store credit at 100% value with no deduction, or refunded back to the original payment method subject to a 10% administrative processing fee.

Noudeal follows official meteorological cyclone warning bulletins for Mauritius and Rodrigues.

• Class I: Bookings proceed normally if partner facilities remain open.
• Class II: Customers may request postponement before 12:00 noon on the booking date without any penalty, converted to store credit.
• Class III & IV: All arrivals and services are automatically cancelled for safety and 100% converted to store credit.