Cancellation & Refund Policy
Understand Noudeal cancellation rules, cyclone Class I-IV protocols, store credit, refunds, date changes and force majeure support.
1. Submitting a Cancellation Request
If you need to cancel a booking, send an email to reservations@noudeal.mu with your order number, booking name, offer title, booking date and reason for cancellation.
All cancellation requests must be made by the person who placed the order or the registered account holder.
2. Refunds vs Store Credit
When an eligible cancellation is approved:
- Store Credit (Recommended): 100% of the paid value is credited to your Noudeal wallet immediately with 0% processing fees, valid for any future offer on Noudeal.
- Bank Refund: Refunded to your original payment card within 5-7 working days, subject to a 10% administrative processing fee.
3. Official Cyclone Protocol
- Class I: Normal operations apply. Check-in proceeds as scheduled.
- Class II: Postponement allowed without fees if requested before 12:00 noon on the booking date. Converted to 100% store credit.
- Class III & IV: Automatic cancellation for safety. 100% of paid value converted to store credit immediately.
QuestionsIs there a fee for store credit? How long does a bank refund take?
Frequently Asked Questions
No. Store credit receives 100% of your paid booking value without any administrative deduction.
Reservation & Cancellation Desk
For active cancellations, please email our reservations team with your order reference.